Delivery

Cost

Delivery of Sunray Vision prescription eyewear is free inside and outside the UK.

Timescale

You should receive your prescription glasses within 10 working days, starting the day after we receive your prescription. If there is any delay with delivery, we will inform you immediately.

Postage

We usually send goods using Royal Mail first class Recorded Delivery within the UK or internationally. This requires that, on arrival at the customers address, the package will need signing for. If the customer is not home, then Royal Mail will leave notification that the package is available to collect from a local depot. Customers will need to take identification to claim the package there. Alternatively, there is a procedure for re-delivery which is detailed on the notice.

It this is inconvenient, then the customer can request that the package be sent to an alternative address. Maybe a neighbours or works address.

Customers can request Royal Mail Special Delivery if the package needs to arrive the day after posting.

Packaging

Delivery of our goods is in boxes that are reconfigured from old boxes. We re-use the corrugated boxes we receive from our suppliers and resize them. This is so that the majority will go through a standard UK letter box. The box design is robust, as protection of the goods is a major concern during transit. Sometimes, the boxes are enclosed in padded envelopes which adds protection. We use bubble-wrap to stop the goods shifting around inside the box during transit.

We recommend that the customer retains the box in case the goods need returning to us.